PRIVACY POLICY

Overview

Welcome to Teavaro Privacy Center.

As a European company, the European Union’s General Data Protection Regulation (the “GDPR”) provides the framework with which we approach data processing and data use, and while only legally applicable to European citizens, we apply the same high standards to all our website users and their Personal Data.

The privacy of individuals whose personal information we process, whether on behalf of others (like our customers and their end users) or within Teavaro, is extremely important to us. For that reason we have outlined our privacy principles here below to guide you.

We will treat your data respecting your privacy rights anytime. Teavaro has reviewed our systems to ensure that we meet the data protection GDPR has set.

How Do we use your Personal Data?

We process Personal Data to operate, improve, understand and personalise our services.

We also use Personal Data provided as part of a contact form to provide relevant information and communication as part of a user-initiated request.

How do we process data from our website and contacts’ forms?

When you visit our website, sign up for Teavaro Newsletter, fulfill any kind of form Teavaro has on its website, or request more information about Teavaro, we collect information automatically using tracking technologies, like cookies, and through web forms where you type in your information. We collect this information to provide you with what you request through the web forms, to learn more about who is interested in our products and services, and to improve navigation experience on our pages. You can learn more about cookies in the section titled cookie-policy below.

We collect this information directly from you when you submit this information as part of our website functionality, contact forms, download forms and blog comments.

Through each form, Teavaro aims to maintain the security of your Personal Data at all times, and we are committed respecting your privacy rights.  We pledge to handle your Personal Data fairly and legally at all times, as well as transparent about what data we collect about you, and how we use it.

Specifically, after submitting the newsletter form, we will send you from time to time newsletters and you have the right to unsubscribe to the newsletter anytime with the “unsubscribe” botton.

Links to Other Sites

Our website may contain links to other sites that are not owned or controlled by Teavaro. Please be aware that Teavaro is not responsible for the privacy practices of these other sites. We encourage you to review the privacy policies and statements of other sites to understand their information practices. This Privacy Notice applies only to information collected by our website.

Data Protection Officer

As part of the requirements of GDPR, we provide a Data Protection Officer (“DPO”). The DPO is directly contactable for any query or matter relating to the use of your Personal Data. The details of our DPO are:

Name: Robert Bergmann

Contact (email): privacy@teavaro.com

Contact (post): Data Protection Officer, Teavaro Limited, 13 The Causeway, Teddington TW11 0JR, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.

What Personal Data Do We Collect From You?

We collect Personal Data about you when you provide such information directly to us, or when Personal Data about you is automatically collected in connection with your use of our services, including without limitation the following:

  • First and last name
  • Contact Information (email address, telephone number)
  • Employment History (company name, position)
  • Region/location
  • Any Other Informationor comment you choose to share publicly on the services, for example, anything you post as a comment or part of a form submission.

 

Some Personal Data is automatically collected when you use our website, such as the following:

  • IP address
  • Device identifiers
  • Behavioural data – your activity on the website
  • Web browser information
  • Cookies and other tracking technologies (For more information, please review the “Cookie Policy”section below).
  • Location information (e.g. IP address)
  • Log data (e.g. access times, hardware and software information)

Data Processing

In order for us to provide you with our services or for correspondence purposes we need to collect your personal data. We ensure that the information we collect and use is confined to this purpose. We always process your personal data for specific purposes, with the nature of the data collected depending on your interaction with us. We are committed to transparency in this.

Our legal bases for controlling or processing personal data are:

  • Article 6.1(a) GDPR (Consent): You provide informed consent to us or have a reasonable expectation that we will use your information in a certain way – for example, to engage in our elearning platform, Teavaro academy, or to hear about new services or offers. You can withdraw your consent at any time by request to privacy@teavaro.com;
  • Article 6.1(b) GDPR (Contract): Providing our services and fulfilling our obligations to you, usually relating to a terms of service or partnership agreement;
  • Article 6.1(c) GDPR (Legal Obligation): The necessity to meet compliance with our legal obligations; and/or
  • Article 6.1(f) GDPR (Legitimate Interest): Where it is in our legitimate interests to do so.

 

We only rely on ‘legitimate interests’ as the legal basis for processing by us, or third parties we use, for these purposes:

  • recruitment and induction of new employees, contractors and other people who work with us;
  • emergency contacts for people who work with us, such as employees and contractors for health and safety purposes;
  • business development; or
  • providing login systems to users via their existing social media accounts.

Where we rely on a specific basis for processing your information and you wish to object to that processing, you must be aware that it might not be possible for you to continue using our services.

How We Store and Protect Your Personal Data?

Teavaro is committed to keep your personal data safe and secure. We seek to protect Personal Data using appropriate technical and organisational measures based on the type of Personal Data and applicable processing activity.

 

We will process (collect, store and use) the information you provide in a manner compatible with GDPR. We maintain physical, organisational and technical safeguards for all personal data we hold. We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. We are required to retain certain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept are governed by specific business sector requirements and agreed practices. Personal data can be held in addition to these periods depending on individual business needs.

We will process different forms of personal data for as long as it is necessary and proportionate for the purpose for which it has been supplied and we will store the personal data for the shortest amount of time possible, taking into account legal and service requirements.

How and with whom do we share your data?

We share Personal Information with Teavaro affiliates, suppliers, third party service providers and agents who work on our behalf and provide us with services related to the purposes described in this Privacy Policy or our Terms of Service. These parties include:

  • Analytics service providers.
  • Engineering and development tools.
    At most of these events, you will be notified of the sharing event and/or have direct control over the sharing of your personal information through consent.

How We Protect Your Data?

Teavaro is committed to keeping your personal data safe and secure. We seek to protect Personal Data using appropriate technical and organisational measures based on the type of Personal Data and applicable processing activity.

What Rights Do You Have Regarding Your Personal Data?

You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email privacy@teavaro.com. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardises the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need to you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.

Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by emailing privacy@teavaro.com.

Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by making changes to your Profile. You can request that we correct or supplement such data by emailing privacy@teavaro.com.

Erasure: You can request that we erase some or all of your Personal Data from our systems by emailing privacy@teavaro.com.

Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilise some or all of our Services.

Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.

Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.

Restriction of Processing: You can ask us to restrict further processing of your Personal Data.

Right to File Complaint: You have the right to lodge a complaint about teavaro’s practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.

 

 

Contact: privacy@teavaro.com

Last updated: April 2023